Transportation Guide

1. Check the Service Area

Tail Waggin’ Transit provides door to door pet transportation within eight miles of PawPlex.

Locations between eight and fifteen miles may be accepted with an additional charge of one dollar per mile over eight miles.

Service availability depends on the address, route capacity, service type, and requested date. Confirm the address before relying on transportation for an appointment or boarding stay.

2. Choose the Ride Type

One way

PawPlex picks up your pet or returns your pet home after the scheduled service.

Round trip

PawPlex picks up your pet and returns your pet home after grooming, daycare, or boarding.

Round trip with half day daycare

This option combines transportation with a half day of daycare when available and when the pet meets daycare requirements.

3. Review Pricing

• One way transportation starts at $20.
• Round trip transportation starts at $35.
• Round trip transportation with half day daycare starts at $45 total.
• Trips outside the standard eight mile area may include mileage charges.
• Additional pets may have separate transportation charges.

Transportation fees are added to the cost of grooming, boarding, daycare, or other services. Confirm the final amount when scheduling.

4. Schedule the Ride

Request transportation when booking the pet care service. Provide the full pickup address, gate code, building instructions, phone number, pet count, service type, and preferred ride option.

• Schedule early because route space is limited.
• Confirm who will release and receive the pet.
• Tell PawPlex about stairs, gates, parking limits, access codes, or building rules.
• Report health, mobility, behavior, or handling concerns before the ride.

5. Prepare for Pickup

• Have your pet ready before the route window begins.
• Use a secure collar, harness, leash, or carrier based on PawPlex instructions.
• Place food, medication, and belongings in clearly labeled bags.
• Keep your phone nearby in case the driver needs help finding the location.
• Make sure the person releasing the pet understands the plan.

Delays at one stop can affect the full route. Pets that are not ready may need to be rescheduled.

6. Pickup, Drop Off, and Safety

PawPlex may group stops by location to create the safest and most efficient route. Exact arrival times can vary because of traffic, weather, service delays, and the number of scheduled stops.

Pets should never be left loose or unattended for handoff. A responsible adult should be available unless PawPlex has approved another arrangement.

Tell PawPlex immediately if your address, access instructions, contact person, service schedule, or pickup plan changes.