FAQ
Frequently Asked Questions
Quick answers to common questions about PawPlex grooming, boarding, daycare, transportation, vaccines, reservations, and pet care.
What are your opening hours?
We are open Monday through Friday from 7:00 am to 6:00 pm, Saturday from 8:00 am to 4:00 pm, and Sunday from 3:00 pm to 5:00 pm.
Do I need to make a reservation?
Reservations are recommended for grooming, boarding, daycare packages, and transportation. Some services may have limited availability based on schedule, room type, staffing, or route capacity.
What vaccines are required?
Pets must have current vaccine records before participating in daycare, boarding, or grooming with daycare. Please contact The PawPlex directly to confirm the current vaccine requirements for your pet’s service.
How long does grooming take?
Most grooming appointments take about 3 to 4 hours from drop off to pickup. Timing can vary depending on your pet’s size, coat condition, temperament, and the services booked.
Do you offer pickup and drop off?
Yes. Tail Waggin’ Transit provides pickup and drop off for grooming and boarding within the PawPlex service area. Pickup is typically between 7:30 am and 9:00 am, and drop off is typically between 2:30 pm and 4:00 pm.
Can I bring my pet’s food?
Yes. For boarding stays, please bring your pet’s food and any needed instructions. This helps keep your pet comfortable and on their normal routine.
Do you offer daycare packages?
Yes. The PawPlex offers full day and half day daycare options, including monthly packages based on how often your dog attends.
What if my pet needs special handling?
Pets who need extra support may require additional time, special handling, or a customized service plan. The PawPlex team can help determine the safest and most comfortable option.
Still have questions?
We’re happy to help you choose the right service for your pet.