Accessibility Statement

1. Our Accessibility Commitment

PawPlex wants every pet parent to be able to learn about our services, understand our policies, contact our team, and request care for their pet.

We are working to improve the accessibility and usability of the PawPlex website for visitors using different devices, browsers, keyboards, screen readers, magnification tools, voice controls, and other assistive technology.

2. Accessibility Standards

PawPlex works toward following generally recognized accessibility practices, including the Web Content Accessibility Guidelines.

These guidelines provide recommendations for making digital content more:

• Perceivable
• Operable
• Understandable
• Compatible with different browsers and assistive technologies

Accessibility is an ongoing process. We may continue to make changes as our website, content, booking tools, and technology develop.

3. Accessibility Features

PawPlex works to support website accessibility through practices such as:

• Clear page headings and content organization
• Readable fonts and text sizing
• Strong color contrast between text and backgrounds
• Descriptive links and buttons
• Alternative text for meaningful images
• Keyboard accessible navigation and controls
• Visible keyboard focus indicators
• Forms with clear instructions and labels
• Responsive layouts for mobile, tablet, and desktop screens
• Content written in clear and understandable language
• Limited reliance on color alone to communicate information

4. Requesting PawPlex Services

Customers may use the PawPlex website to learn about grooming, daycare, boarding, pet transportation, pricing, policies, and service requirements.

If an online form, booking feature, or website page is difficult to use, customers may contact PawPlex directly for help requesting a service or obtaining the same information in another reasonable format.

5. Third Party Services

Some website functions may be provided through third party platforms, including Jotform, Gingr, Stripe, Google Maps, social media platforms, and other embedded tools.

PawPlex does not completely control the accessibility of third party platforms. We encourage these providers to offer accessible services and continue improving their products.

If you experience an accessibility issue with a third party feature used on the PawPlex website, please contact us. We will make a reasonable effort to help you access the information or complete the requested action through another method.

6. Physical Location Accessibility

This statement primarily addresses access to the PawPlex website and digital content.

If you have questions about access to the PawPlex location or need reasonable assistance during an in person visit, please contact our team before arriving so we can discuss your needs.

7. Known Limitations

Although PawPlex is working to improve website accessibility, some content or features may not yet work perfectly with every browser, device, or assistive technology.

Possible limitations may include:

• Older pages or content created before current accessibility improvements
• Documents or images that require additional descriptions
• Embedded forms or booking tools provided by third parties
• Videos that may not yet include captions or transcripts
• Temporary issues introduced during website updates

Identifying a limitation does not mean it will remain unresolved. PawPlex may review and improve these areas as part of ongoing website maintenance.

8. Accessibility Feedback

We welcome feedback about the accessibility of the PawPlex website.

When reporting a problem, please include:

• The page or feature you were trying to use
• A description of the problem
• The browser or device you were using, if known
• The assistive technology you were using, if applicable
• The best way for PawPlex to contact you

This information helps us understand the issue and identify a practical solution.

9. Ongoing Improvements

PawPlex may review website content, navigation, forms, colors, images, links, and interactive features as part of our continuing accessibility work.

We may also update this Accessibility Statement when website features, accessibility practices, or applicable standards change.