Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to information collected through the PawPlex website, online forms, service requests, booking tools, communications, and other digital services operated on behalf of PawPlex.

PawPlex provides grooming, daycare, boarding, pet transportation, and related pet care services from our location at 3580 Lawrenceville Suwanee Road, Suite A, Suwanee, Georgia 30024.

2. Information We Collect

The information we collect depends on how you interact with PawPlex and which services you request.

Information You Provide

We may collect information that you provide directly to us, including:

• Your name, email address, telephone number, and mailing address
• Your pet’s name, breed, age, size, health information, vaccination records, behavior, care needs, and service history
• Service requests, preferred appointment dates, grooming preferences, transportation details, and special instructions
• Emergency contact information and veterinarian information
• Messages, questions, reviews, feedback, and other communications you send to us
• Information submitted through grooming, daycare, boarding, transportation, contact, or employment forms
• Marketing and communication preferences

Payment Information

When you make a payment, your payment information may be collected and processed by Stripe or another payment service provider. PawPlex may receive transaction details such as the payment status, amount, date, and service purchased. PawPlex does not receive or store your complete payment card number through Stripe.

Information Collected Automatically

When you visit our website, certain information may be collected automatically through cookies and similar technologies. This may include:

• Your internet protocol address
• Browser, device, and operating system information
• Pages viewed and links selected
• The date, time, and length of your visit
• The website or advertisement that referred you to PawPlex
• General location information based on your internet protocol address
• Interactions with forms, booking buttons, telephone links, and advertisements

3. How We Collect Information

PawPlex may collect information through:

• The PawPlex website
• Jotform service and customer forms
• Gingr customer and pet care management tools
• Stripe payment processing
• Telephone calls, emails, text messages, and in person communications
• Google Analytics, Google Ads, Google Site Kit, and similar website measurement tools
• Social media pages and advertising platforms

Information submitted through PawPlex forms may be reviewed by PawPlex staff and entered into Gingr so that we can manage customer profiles, pet records, reservations, communications, and services.

4. How We Use Your Information

PawPlex may use collected information to:

• Respond to questions and service requests
• Create and maintain customer and pet profiles
• Schedule and provide grooming, daycare, boarding, and transportation services
• Confirm appointments and provide service updates
• Review vaccination, health, behavior, and care requirements
• Process payments and maintain transaction records
• Contact you during an emergency involving your pet
• Send operational messages, reminders, and customer service communications
• Send promotions, specials, or marketing communications where permitted
• Understand how customers use our website
• Measure advertising and marketing performance
• Improve our website, services, communications, and customer experience
• Detect fraud, misuse, security concerns, or technical problems
• Meet legal, accounting, insurance, and regulatory obligations

5. Cookies and Website Analytics

PawPlex may use cookies, tracking pixels, and similar technologies to operate the website, remember preferences, understand website activity, measure advertising, and improve marketing performance.

We may use services such as Google Analytics, Google Ads, and Google Site Kit. These services may collect information about your device, website activity, approximate location, and interactions with PawPlex advertisements.

You can adjust cookie settings through your browser. Blocking certain cookies may affect how some parts of the website function.

6. How We Share Information

PawPlex may share information only when reasonably necessary to operate our business, provide requested services, protect customers and pets, or meet legal requirements.

Information may be shared with:

• Employees and authorized PawPlex team members
• Jotform, Gingr, Stripe, website hosting, email, communications, analytics, and technology providers
• Veterinarians or emergency care providers when necessary to protect a pet’s health or safety
• Marketing, advertising, analytics, and professional service providers
• Government authorities, courts, insurers, attorneys, or law enforcement when required or legally appropriate
• A successor or purchaser if PawPlex is involved in a merger, sale, reorganization, or transfer of business assets

7. Marketing Communications

PawPlex may send customers information about appointments, services, promotions, specials, and pet care updates.

You may unsubscribe from marketing emails by using the unsubscribe option included in the message. You may opt out of promotional text messages by replying STOP when that option is provided.

Even after opting out of marketing messages, you may still receive communications related to appointments, payments, safety concerns, requested services, or your pet’s care.

8. Information Security

PawPlex uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should avoid sending sensitive payment or account information through unsecured email or general contact forms.

9. How Long We Keep Information

PawPlex may retain information for as long as reasonably necessary to provide services, maintain customer and pet care records, resolve disputes, enforce agreements, meet insurance or accounting requirements, and comply with applicable law.

Retention periods may vary depending on the type of information and the reason it was collected.

10. Your Privacy Choices

Depending on where you live and the laws that apply, you may have the right to request:

• Access to certain personal information PawPlex maintains about you
• Correction of inaccurate personal information
• Deletion of certain personal information
• Information about how your personal information is used or shared
• Withdrawal from certain marketing communications

PawPlex may need to verify your identity before completing a privacy request. Certain information may be retained when required for legal, safety, accounting, fraud prevention, or legitimate business purposes.

11. Children’s Privacy

The PawPlex website and services are intended for adults arranging services for their pets. PawPlex does not knowingly collect personal information directly from children under 13 through the website.

If you believe a child has submitted personal information to PawPlex, please contact us so the information can be reviewed and removed where appropriate.

12. Third Party Websites and Services

The PawPlex website may contain links to third party websites, social media platforms, payment services, forms, maps, or booking tools. These services maintain their own privacy practices and policies.

PawPlex is not responsible for the privacy practices, security, or content of third party websites and services.

13. Changes to This Privacy Policy

PawPlex may update this Privacy Policy to reflect changes to our website, services, technology, business practices, or legal obligations.

When the policy is updated, the revised version will be posted on this page with a new effective date. Continued use of the website after an update means the revised policy will apply to future interactions with PawPlex.